Step 5: Implement Solution
The next step is deciding how to put the solution into effect. This step has much value, as an action plan has to be developed to determine how to implement the solution. Action planning is designed to involve people, build their commitment, and increase the likelihood that the solution will be implemented effectively and on time. To help structure the action plan, groups can choose from a variety of action plan types. Figure 3 gives an example of a basic action plan with the essential steps needed to identify and implement the solution. Questions that need to be answered during action planning include:
a. what they want to do (goal)
b. how each step is to be undertaken (strategy)
c. when they want to do it (time frame)
d. who is responsible for each step
e. expected outcome of the completed step.
Figure 3. Example of an Action Plan
Typically, a group's energy and attention may wane during this step if members think selecting the best solution is the culmination of the problem-solving process. As long as the group understands, up front, that action planning is part of the process of problem solving, members should accept this phase as part of the process. Solution steps should be implemented according to the action plan. However, sometimes unintended consequences occur that require changing the implementation plan midstream. The group can adapt to unintended consequences by suggesting that project updates (status) be added to each meeting's agenda so that the group has a regular way to check its progress.
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Once the necessary action has been taken to overcome the problem, the next very crucial step is the evaluation of the solution. Click the final step 6 to proceed.