Step 1: Analyse Problem
When it comes to problem solving, it is commonly observed that groups approach with a common practice; they ‘think in reverse’. Before understanding the problem or knowing the fact, they try to come up with solutions first. This method of problem solving, with luck and mediocre solutions, might temporarily remove the problem but usually never works, and will continue to manifest and hinder the group.
A more sensible approach to problem solving is to begin by identifying the root cause of the problem (i.e., reasons for the problem) rather than the symptoms (i.e., something that indicates the presence of the problem). What groups ordinarily perceive are the effects of the situation, the signs or symptoms of a possible problem, not the problem itself. Groups have to eliminate the root cause of the problem out first before they can treat the problem satisfactorily.
A more sensible approach to problem solving is to begin by identifying the root cause of the problem (i.e., reasons for the problem) rather than the symptoms (i.e., something that indicates the presence of the problem). What groups ordinarily perceive are the effects of the situation, the signs or symptoms of a possible problem, not the problem itself. Groups have to eliminate the root cause of the problem out first before they can treat the problem satisfactorily.
A useful method to structure discussion about the root causes of the problem is by the fish-bone diagram or the cause and effect diagram. It is made up of a horizontal line (the spine), with a bubble at one end (the head) where the problem is stated. Several angled line comes off the spine (the ribs), identifying the probably cause of the problem listed at the end of the rib. Contributors to the cause are usually put on small branches off the rib. Through brainstorming and repeating the question “what is the potential cause of...?”, the diagram builds naturally, if the group has defined the problem statements satisfactorily.
Once group is satisfied with the findings from step 1; analysis of problem, group can now proceed with the second step 2 of the problem solving group method, defining the problem. Click step 2.
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Figure1. Example of a fish-bone diagram.
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